Services
Compliance Communication Services, LLC (“CCCS”) delivers coaching and consulting services that incorporate creative and analytical thinking, compliance with industry standards, communication of diverse ideas, and ethical considerations in four practice areas: Ethics, Compliance, Culture, and Leadership.
We help companies improve their culture and operational processes through educating executives and senior leaders on ethical decision-making and modeling ethical behaviors that reinforce company values. Via application of the North Star Framework©, we help individuals clarify their career goals and branch out to reach their highest potential.
Our philosophy concerning good business practices has four structural supports:
ETHICS
Humans interacting with humans and making the right choices, even in difficult situations, so everyone can benefit.
COMPLIANCE
Adherence to policies, rules, and regulations to ensure customer protection, employee safety, and organizational security.
CULTURE
The collective form of agreed-upon ways that a company’s employees interact with each other, clients, and the community.
LEADERSHIP
Setting a direction with a collaborative vision towards advancing strategic goals with the buy-in of all stakeholders.
WHO WE SERVE
We offer coaching and consulting services to individuals, teams, and organizations.
Coaching
Coaching is a co-creative relationship centered on the client’s objectives. Coaching sessions are structured to generate empowering insights, new perspectives, and internal motivation that supports client growth, accountability, and commitment to achieving success via the implementation of SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals.
Private Clients: Services available for private clients include individual North Star Coaching and tools and assessments for self-development and growth. Private clients are often in the midst of personal or professional transition, want to clarify their goals, and are committed to personal transformation.
Corporate-Sponsored Clients: Services available for corporate-sponsored clients include North Star Coaching, Organizational Workshops and Coaching, Executive and Leadership Coaching, Ethics Coaching and Training, and tools and assessments for individual, team, and organizational development and growth.
Corporate-Sponsored Clients generally partner with us to:
Develop their leaders for growth, career advancement, and long-term retention.
Offer new managers and transferees support in learning to lead.
Improve collaboration of self-managed teams to create cohesiveness.
Educate senior leaders and managers on ethical leadership.
Transform organizational culture.
Increase effectiveness of Board engagement and communications among executives.
Consulting
Our consulting clients represent diverse industries (financial services, technology, manufacturing, energy, and environmental), and typically share the same goals: an ethics and compliance program that meets Board approval as well as a workforce that supports the company’s vision with enthusiasm.
Corporate Clients: Consulting services available for Corporate Clients include Compliance Program Evaluation, Compliance Risk Assessments, and Policy Creation and Governance.
Corporate Clients generally seek consulting services because:
Their Board requested an external compliance evaluation.
They are due for a regulatory inspection and may not be ready.
An assessment of their ethics and compliance program is needed in advance of a sale of the business.
An acquisition triggered the need for assistance with compliance integration.
Proactive monitoring of incidents/complaints for red flags indicate that there may be weaknesses in internal controls or misalignment of personnel functions.
Ongoing compliance risk assessments and periodic program evaluations are industry best practices.
How We Engage
We work with our own clients and in cooperation with other coaching and consulting firms.
Initial Consultation: The initial stage of an engagement begins with a free 20-minute consultation to discuss the initial issues identified and determine an appropriate path forward.
Contracting: Once the client has decided to enter a formal arrangement a contract is signed. The contract outlines the parameters of the relationship, and payment of a retainer signals the client’s commitment to begin the process and reserves time for the engagement to occur.
Format: Coaching and consulting are offered via Zoom, the client’s own virtual platform, or in-person or onsite depending on the client’s circumstances.
Timeline: Engagement length is unique to each client’s requirements and desired outcomes.
For example, depending on a client’s needs and level of commitment, engagement length varies as follows:
Private Clients: An initial session, then twelve 45-minute coaching sessions, renewable in 4-week, 6-week, or 12-week increments for as long as the client desires.
Corporate-Sponsored Clients: An initial session or kickoff meeting, then 3-month, 6-month, 1-year, 2-year, or 3-year increments based on the coaching services selected and renewable in 3-month or 6-month periods for as long as the client desires.
Corporate Clients: An initial session or kickoff meeting, then 3-month, 4-month or 6-month period depending on compliance consulting services selected and renewable for a 1-month period or services transitioned to an hourly basis.
What Services We Provide
North Star Coaching
Designed for individuals seeking professional or personal transformation. North Star Coaching for self-actualization offers a structured approach for navigating significant life transitions, whether it’s a loss of loved one, career change, unexpected unemployment, career advancement or promotion, or determining what to do in retirement.
As a Certified North Star Coach, Dr. Emme Devonish leverages the North Star Framework© to help her clients define SMART (Specific, Measurable, Achievable, Relevant, and Time-Bound) goals and develop an actionable roadmap of tasks and milestones to achieve those goals. Each goal is carefully examined to ensure that it is achievable and can be realistically completed in the client’s desired timeline.
Organizational Culture Workshops and Coaching
A positive workplace culture that fosters employee satisfaction, celebrates team and individual performance, and nurtures creativity and innovative thinking, organically promotes technical excellence that spurs organizational growth. Organizational Culture Workshops and Coaching allows individuals and teams to assess their knowledge, skills, and abilities (KSAs) as well as examine their mindsets, habits, and behaviors to create a more cohesive culture where employees voluntarily align themselves with the organization’s vision and mission while accomplishing their personal and professional goals.
As a SHRM-CP, Certified Compliance & Ethics Professional, Certified North Star Coach, and Certified Culture Coach, Dr. Devonish leverages research like Hofstede’s Cultural Dimensions, Leading with Culture©, and Maslow’s Hierarchy of Needs at Work©, and tools and techniques like the North Star Framework© and the Maslow Cultural Actualization Index© to assess the current state of an organization, guide key stakeholders through the design of a desired future state, and map out a clear, actionable process for achieving it.
Executive and Leadership Coaching
Senior leaders, executives, and Board Members exercise supervision and oversight responsibilities while staying abreast of constant changes in industry standards and regulations. Executive and Leadership coaching is one of several methods to keep individuals updated on internal policies, regulatory developments, emerging risks, and industry trends. Training centers on what’s important to these executives and can be as short as thirty-minutes to deliver the essentials of a subject or up to ninety-minutes for a more in-depth study.
Ethics Coaching and Training
Business ethics concerns the accepted behavior and values that forms the core principles and guidelines an organization follows in its interactions with individuals. For most organizations, ethical decision-making encompasses values like integrity, respect, fairness, honesty, accountability, and right action. Ethics Coaching and Training applies research and ethical concepts blended with an organization’s values to provide scenario-based discussions to enhance ethical decision-making and empower managers and senior leaders with the tools to resolve ethical dilemmas.
Compliance Consulting
A Compliance Program Evaluation is a practical mechanism to assess internal controls before a regulatory examination, receive guidance on developing a newly formed compliance department, and incorporate ethics and compliance as part of an ongoing process linked to a strategic plan. We offer this service to small-sized organizations with headcounts under 1,500. We generally structure the evaluation according to applicable industry standards and the advice in the U.S. Department of Justice’s 2020 guidance on the Evaluation of Corporate Compliance Programs.